Find points of agreement to
build on: Pick up points
that you agree upon and incorporate
them into your presentation. An example
would be “I agree with you on the
importance of XYZ, and this is how
the implementation of PDQ can benefit
XYZ".
Speak in supportive statements:
Attach credibility to your statements
by speaking in facts not feelings.
Avoid sentences beginning with “I
think” “I feel” or “In my opinion”.
When stating facts, be prepared to
quote your sources and elaborate.
Being armed with facts stands up better
than trying to justify feelings.
End on a positive note: Shake
hands and smile. A smile shows friendliness
and confidence and that you are a
great person to do business with,
even if everyone in the room wasn’t
altogether pleased with the outcome.
